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Remember to update your permission policies to allow third-party apps too. You can search for the Webex Call function and toggle the app status to allowed. Head over to the Microsoft Teams Admin Center and click Teams Apps followed by Manage apps. Update phone numbers for users in the Azure Active Directory.Ensure you have Administrator privileges for Microsoft Teams.Ensure users are registered to the Cisco Webex Calling or Unified Communications Manager.Verify users have accounts activated in the Webex Control Hub.To access this functionality, follow these steps: The app launches calls through Webex technology, even when you click the call button in Microsoft Teams. In April 2020, Cisco announced a new Call App for Microsoft Teams. If all you want to do is connect your Microsoft Teams account holders with Cisco Webex calling features, here’s how:

1- Webex call features in Microsoft Teams If you do need to connect the two together, the next section outline five ways to connect the two platforms together.

It’s always better to give your team the freedom to use the tools they prefer. This puts your team at risk of shadow IT and other security issues. People who don’t want to stop using their preferred app won’t switch easily. If you try to shift everyone to Microsoft Teams, you risk isolating some of your team members who use Webex. You can integrate your conversations with Microsoft 365 and access direct routing.īut Microsoft Teams isn’t the right solution for everyone. Microsoft Teams has tons of great features, like grid videos and custom backgrounds. You interact with guests from other organizations that use different messaging platforms.A new CIO or IT Manager started and implemented their preferred solution.Mergers and acquisitions where one company uses Cisco Webex and the other uses Microsoft Teams.

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Microsoft 365 packages offering free Skype for Business and Microsoft Teams licenses.Legacy or current Cisco hardware like telepresence, VoIP handsets, and Cisco Spark boards.Why Microsoft Teams and Cisco Webex?Ĭommon reasons for instances of both Microsoft Teams and Cisco Webex include: This post addresses how businesses got to this situation and highlights the best ways to connect the two platforms together. For many reasons and in many businesses, we regularly see organizations with instances of both Microsoft Teams and Cisco Webex.

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